Frequently Asked Questions:

What should I do if my Wi-Fi disconnects? Make sure your Wi-Fi is on. Restart your computer. If this still does not resolve the problem, restart your wireless router (at home), and then restart your computer.

What should I do if my laptop is damaged?  Return the laptop to the library immediately. Any damage done to the device that is deemed to be vandalism will result in the student/parent being responsible for repair cost.

What should I do if my laptop is stolen? Notify the school immediately that the device is missing or stolen. If you think the device has been stolen, a police report will be required within 24 hours. Failure to provide a police report can result in the student/parent being responsible for the total device replacement cost.

What should I do if Microsoft Word is not working? Restart your computer. If this does not work, bring the laptop to the library for Mrs. Calcutt to check it. You may continue to use Microsoft Word online by going to login.microsoftonline.com and logging in to your Office 365.

What should I do if I cannot log in to Schoology? Make sure you are logging in to Florence5.schoology.com. Try logging into your Office 365 Email at login.microsoftonline.com first and then log in the Florence5.schoology.com.

What should I do if a file will not play or open online? Try a different browser. The laptops have Chrome, Mozilla Firefox, and Edge. If something is not working properly in one of these browsers, try a different one.

What should I do if I cannot remember my password for Office 365 or Schoology? You may complete the password security questions from Office 365 so that if you ever forget your password, you will be able to reset it yourself. If this does not work, contact Mrs. Calcutt in the library.

What should I do if my assignments will not submit in Schoology? Restart the computer. Your Internet may have disconnected. If your Internet disconnects frequently, it is a good idea to download your assignments, complete them, and upload them when finished. Try a different browser (Chrome, Edge or Firefox). For additional information and tips on using Schoology, view the technology tutorials and help documents at: https://jhs.fsd5.org/student-tech. 

What should I do if I forgot to bring my laptop or charger to school? Go to the library to check out a temporary laptop or charger for the school day and return it before leaving school.